The Importance of Getting Personal with Clients

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“Getting personal” with clients is really important to us at BKW. And it’s something the partners value in high-touch services where we are customers/clients too. BKW’s Barak recently shared some thoughts on the topic of customer service with Wealth Management magazine reporter Anne Field on one such relationship— with Kristin and Barak‘s financial advisor Brighton Jones.  

In Good Company in Josh Bernoff’s “Writing Without Bullshit” Index

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Josh Bernoff (formerly of Forrester Research) just saw his book Writing Without Bullshit released by Harper Business. And BKW’s Barak is in good company with Guy Kawasaki among the K’s in the index. BTW, we’re pretty sure Josh would not approve of our using the passive(ish) voice: “just saw his book” … but how else should we […]